Refund policy

At Health Hut Supplements Inc. (owned by Intalcia LLC), we want you to be completely satisfied with your purchase. However, we understand that sometimes a return or exchange is necessary. We have streamlined our process to facilitate your request efficiently according to the guidelines below.

IMPORTANT EXCEPTION: ANTIBIOTICS

All sales of antibiotics are FINAL.

Due to strict health and safety regulations, we cannot accept returns, exchanges, or offer refunds on antibiotic products. This policy ensures the safety and integrity of the supply chain for all our customers.

Packaging & Label Variations: Please note that manufacturers frequently update packaging, bottle shapes, label designs, and cap colors as part of rebranding or production updates. These aesthetic changes do not indicate a compromise in product quality, potency, or authenticity.

  • Images on our website are for reference only. The actual product you receive may differ visually from the product photo due to these manufacturer updates.

  • Such discrepancies are NOT considered a defect, a "wrong item," or a seller error. Claims based on packaging differences will not be accepted for returns or refunds.

Exceptions: Exceptions are only made if:

  1. The specific medication type received is completely different from what was ordered (e.g., you ordered Amoxicillin but received Doxycycline).

  2. There is a verified manufacturer defect (e.g., a broken seal upon arrival or a crushed bottle).

By placing an order for antibiotics, you acknowledge and agree to these terms.

LOST, STOLEN, OR DAMAGED PACKAGES (Route Protection)

Please read carefully as this aligns with our Shipping Policy:

Once a package leaves our facility and is handed over to the carrier, Health Hut Supplements Inc. (owned by Intalcia LLC) is no longer liable for its status. We do not offer refunds or replacements for packages that are lost, stolen, delayed, or damaged in transit unless covered by insurance.

  • If you purchased Route Package Protection: You are fully covered. If your order is lost, stolen, or damaged during shipping, please file a claim directly with Route for an instant resolution. File a Route Claim Here

  • If you declined Route Package Protection: Health Hut Supplements Inc. (owned by Intalcia LLC) is not responsible for lost, stolen, or damaged items. You will need to file a claim directly with the shipping carrier (USPS, UPS, etc.) using your tracking number. We are happy to provide carrier contact details and tracking information to assist you, but we cannot issue a refund or replacement.

STANDARD RETURNS & EXCHANGES

For eligible non-antibiotic items, you may request a return or exchange within 30 days of receiving your order.

Eligibility Requirements:

  • Items must be in original, unused condition.

  • All tags, packaging, and accessories must be intact and attached.

  • Items that have been opened, used, or altered cannot be returned.

To Initiate a Return: Please email our customer service at customercare@hhsupplements.com to explain the reason for the return and to request a Return Authorization (RA) number.

  • Note: Returns sent without a valid RA number will be refused and returned to the sender at their expense. You must ship your return within 14 days of receiving your RA number.

FEES & SHIPPING RESPONSIBILITIES

1. Address Errors or Refused Shipments If a package is returned to us due to an incorrect address provided by the customer, or if the customer refuses delivery (due to tax/duty fees or otherwise):

  • Refund: You will be refunded for the merchandise only, minus the original shipping cost and any return shipping fees charged to us by the carrier.

  • Reshipment: If you request reshipment, you are responsible for the new shipping charges.

2. International & Customs Issues

  • Violation of Laws: If a package is returned due to a violation of country laws, the customer is responsible for all fees (quarantine, warehousing, return shipping).

  • Seizures: If a package is seized by customs or abandoned by the carrier, no refund will be issued.

  • Abandonment: If the cost to return the package to us exceeds the value of the goods, we will instruct the carrier to abandon the package, and no refund will be issued.

  • Duties & Taxes: All customs duties, taxes, and fees are the sole responsibility of the customer.

3. Free Shipping Offers If you return an item that originally qualified for free shipping, the actual cost of shipping paid by Health Hut Supplements Inc. (owned by Intalcia LLC) will be deducted from your final refund amount.

4. Restocking Fees We generally do not charge a restocking fee for exchanges. However, return shipping costs are the responsibility of the customer unless the return is due to our error.

DEFECTIVE ITEMS OR WRONG ORDERS

Manufacturer Defects or Wrong Item Shipped: If you received the wrong item or a product with a manufacturing defect, please contact us immediately upon delivery.

  • We will provide a prepaid return label.

  • Upon inspection, we will ship a replacement free of charge.

  • If a replacement is unavailable, we will issue a full refund to your original payment method.

Shipping Damage: If your item arrived damaged due to rough handling during transit:

  • With Route: File a claim with Route immediately.

  • Without Route: Contact the carrier. We cannot refund items damaged by the carrier if insurance was declined.

RETURN INSTRUCTIONS

Step 1: Email customercare@hhsupplements.com within 30 days of receipt to get your RA Number.
Step 2: Pack items securely. Include your original packing slip or invoice with the RA number clearly written on it.
Step 3: Ship the package via a traceable and insured method (we are not responsible for returns lost in transit to us). Email the tracking number to us.

Return Address: Health Hut Supplements Inc. (owned by Intalcia LLC) 1911 HOGLEN DR WEST PLAINS MO 65775

REFUNDS (If Applicable)

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

  • Approved: Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 7 to 10 business days.

  • Late Refunds: If you haven’t received a refund yet, please check your bank account, then contact your credit card company. It often takes some time before a refund is officially posted.

Sale Items: Only regular-priced items may be refunded. Unfortunately, sale items are final sale and cannot be returned.

Gifts: If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift, the refund will be sent to the original purchaser.

Last Updated: 01/08/2026