Shipping policy
Shipping Policy
Thank you for choosing hhsupplements.com. Please read this Shipping Policy carefully before placing your order. By using our shipping services, you agree to the terms outlined below.
Important Note:
Estimated delivery times do not include handling/production time.
Delivery Time = Handling Time + Transit Time
All products go through a short processing stage before shipment, which is reflected in the handling time.
Handling Time
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Handling time: 1–2 business days
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Business days: Monday to Friday (excluding public holidays)
Shipping Rates & Delivery Estimates
🇬🇧 United Kingdom
Order cut-off time: 05:00 PM (GMT) Greenwich Mean Time (London)
Handling time: 1 – 2 business days (Monday to Friday)
Standard Shipping (Free)
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Transit time: 3 – 4 business days (Monday to Friday)
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Total delivery time: 4 – 6 business days (handling + transit)
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Shipping cost: Free
Other Shipping Options
| Shipping Method | Estimated Transit Time | Cost |
|---|---|---|
| Economy Shipping | Usually 9 business days | £2.99 |
| Express Shipping | Faster than Economy | £5.00 |
| Priority Shipping | Fastest available | £16.00 |
🇺🇸🇨🇦 North America (United States & Canada)
| Shipping Method | Estimated Transit Time | Cost |
|---|---|---|
| Economy Shipping | Usually 9 business days | $4.99 |
| Express Shipping | Typically 7 business days | $12.00 |
| Priority Shipping | Fastest available | $19.52 |
Estimated total delivery time:
Handling (1–2 days) + selected shipping method transit time.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.
If you do not see the email, please check your spam or junk folder.
You can track your order anytime via our Order Tracking page.
Lost or Damaged Packages
While we take all necessary precautions to ensure safe delivery, hhsupplements.com cannot be held responsible for packages that are lost, stolen, or damaged during transit.
If an issue occurs, please contact the shipping carrier directly to file a claim.
Damages, Returns, Exchanges & Refunds
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If your order arrives damaged, please contact us as soon as possible via our Contact Us page.
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Include your order number, a description of the issue, and clear photos of the damaged item.
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Our team will respond within 48 hours.
We handle damage claims on a case-by-case basis and will work toward a fair resolution.
Returns
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Returns are accepted within 30 days of delivery
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Items must be unused and in original condition
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Refunds are issued for the product price minus return shipping costs
For full details, please refer to our Returns, Exchanges & Refunds Policy page.
Contact Us
If you have any questions or need assistance regarding shipping, feel free to contact our customer support team.
We’re here to ensure a smooth and hassle-free shopping experience.